Hello dear community,
yesterday I have been the safety pilot and had the time to investigate a strange behaviour in the app, that I stumbled upon for a few time now.
I have a paid SafeSky account.
I fly with two devices, an iPad mini and an Android phone. iPad uses Telefonica o2, Android uses Telekom.
When I fly, I alway use both devices. If there is some problems with LTE or 5G or there is some problem with the heat of the devices, I always have a second device as failsafe.
What happened yesterday, was that my iPad stopped receiving data. I did not understand that, until I landed. But then my iPad showed me a message, that SafeSky determined two devices, that use the same account. Of course I did that, I sat in 1 airplane and I used 2 devices, that shared my position for exactly the same one registration.
When I was reading this message, and realized, that SafeSky stopped working because of this fact, I decided, that I had to urgently open a case in your support forum.
Please please include functionality, that this behaviour does not appear again. I mean think about the fact: I pay for your subscription, my flight should become safer. Right now, because I pay, my flight became less secure, because one device stopped working mid flight!
