Lost all logs after premium subscription was renewed

English
1

Hi, just checked my SafeSky app and all my logs from last year have disappeared. My premium subscription has just been renewed! Any ideas on how to get them back?

2

Hello @sludds ,

For privacy raisons, flight logs are stored only on the device today. If the app was removed and re-installed afterwards, then the flight logs will be lost. But given your description, this does not seem to be what happened?

I notice that on your user account, you are using both IOS and Android: do you have flight logs on any of these two devices, or is it lost on both?

Fly Safe,

Tristan