Confirmation email not being received

English
1

I have tried to install the app on my Iphone, but never received an email for confirmation. I have successfully opened an account on my PC, on which I did receive an email - but when trying to log in on my Iphone, it refuses to accept the password. Arrggh!

2

Hello

Same here : subscription on the forum went smoothly, but I never received the confirmation email for the app itself.

So far I’m stuck (and don’t wish to use another email adress…).
My email comes from “free (dot) fr” domain.

Charly

3

Seems they have now corrected the issue - I tried again, and this time I received the email.

Good Luck!

4

Good you got access !

Perhaps I need to wait this first subscription to be canceled due to the lack of confirmation… Currently, if I try to recreate an account for the app it says an account already with my email, which makes sens. And if I try to log in, it says I must confirm my email address.

Of course, I checked my spam, etc.

My version : SafeSky 1.0.5 (24) on Android 11 (Samsung A51)

Charly

5

Try getting them to send you a replacement password from the app - if you receive that email, you might then be able to access the account you have already set up.

I must say this confusion just to open an account doesn’t instil much confidence!

6

Thanks it worked !!!

This is not intuitive since I always remembered my password…

Charles