# Confirmation email not being received

**URL:** <https://forum.safesky.app/t/confirmation-email-not-being-received/259>\
**Category:** English\
**Created:** [May 19, 2021, 10:24am UTC](https://forum.safesky.app/t/confirmation-email-not-being-received/259 "2021-05-19T10:24:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![AMM2T](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@AMM2T](https://forum.safesky.app/u/AMM2T)\
**Post date:** [May 19, 2021, 10:24am UTC](https://forum.safesky.app/t/confirmation-email-not-being-received/259/1 "2021-05-19T10:24:33Z")

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I have tried to install the app on my Iphone, but never received an email for confirmation. I have successfully opened an account on my PC, on which I did receive an email - but when trying to log in on my Iphone, it refuses to accept the password. Arrggh!

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**Author:** ![Charly](https://avatars.discourse-cdn.com/v4/letter/c/9d8465/32.png) [@Charly](https://forum.safesky.app/u/Charly)\
**Post date:** [May 21, 2021, 9:21am UTC](https://forum.safesky.app/t/confirmation-email-not-being-received/259/2 "2021-05-21T09:21:51Z")

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Hello

Same here : subscription on the forum went smoothly, but I never received the confirmation email for the app itself.

So far I’m stuck (and don’t wish to use another email adress…).  
My email comes from “free (dot) fr” domain.

Charly

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<div class="post-metadata">

**Author:** ![AMM2T](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@AMM2T](https://forum.safesky.app/u/AMM2T)\
**Post date:** [May 21, 2021, 9:34am UTC](https://forum.safesky.app/t/confirmation-email-not-being-received/259/3 "2021-05-21T09:34:29Z")

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Seems they have now corrected the issue - I tried again, and this time I received the email.

Good Luck!

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**Author:** ![Charly](https://avatars.discourse-cdn.com/v4/letter/c/9d8465/32.png) [@Charly](https://forum.safesky.app/u/Charly)\
**Post date:** [May 21, 2021, 9:50am UTC](https://forum.safesky.app/t/confirmation-email-not-being-received/259/4 "2021-05-21T09:50:15Z")

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Good you got access !

Perhaps I need to wait this first subscription to be canceled due to the lack of confirmation… Currently, if I try to recreate an account for the app it says an account already with my email, which makes sens. And if I try to log in, it says I must confirm my email address.

Of course, I checked my spam, etc.

My version : SafeSky 1.0.5 (24) on Android 11 (Samsung A51)

Charly

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<div class="post-metadata">

**Author:** ![AMM2T](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@AMM2T](https://forum.safesky.app/u/AMM2T)\
**Post date:** [May 21, 2021, 10:35am UTC](https://forum.safesky.app/t/confirmation-email-not-being-received/259/5 "2021-05-21T10:35:58Z")

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Try getting them to send you a replacement password from the app - if you receive that email, you might then be able to access the account you have already set up.

I must say this confusion just to open an account doesn’t instil much confidence!

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**Author:** ![Charly](https://avatars.discourse-cdn.com/v4/letter/c/9d8465/32.png) [@Charly](https://forum.safesky.app/u/Charly)\
**Post date:** [June 11, 2021, 3:16pm UTC](https://forum.safesky.app/t/confirmation-email-not-being-received/259/6 "2021-06-11T15:16:03Z")

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Thanks it worked !!!

This is not intuitive since I always remembered my password…

Charles