# A member with this email address already exists. Try a different email

**URL:** <https://forum.safesky.app/t/a-member-with-this-email-address-already-exists-try-a-different-email/1787>\
**Category:** English\
**Created:** [September 11, 2024, 4:29pm UTC](https://forum.safesky.app/t/a-member-with-this-email-address-already-exists-try-a-different-email/1787 "2024-09-11T16:29:28Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Giacomo](https://avatars.discourse-cdn.com/v4/letter/g/f17d59/32.png) [@Giacomo](https://forum.safesky.app/u/Giacomo)\
**Post date:** [September 11, 2024, 4:29pm UTC](https://forum.safesky.app/t/a-member-with-this-email-address-already-exists-try-a-different-email/1787/1 "2024-09-11T16:29:28Z")

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Hi, i get this message trying to log in to my account on the pc although I use my usual data, same as on the phone.  
The app with Premium works perfectly well though.

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**Author:** ![Vincent](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.safesky.app/vincent/32/367_2.png) [@Vincent](https://forum.safesky.app/u/Vincent)\
**Post date:** [September 12, 2024, 6:09am UTC](https://forum.safesky.app/t/a-member-with-this-email-address-already-exists-try-a-different-email/1787/2 "2024-09-12T06:09:23Z")

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Hi @Giacomo,  
Can you confirm me the url where you see this message please ?

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**Author:** ![Giacomo](https://avatars.discourse-cdn.com/v4/letter/g/f17d59/32.png) [@Giacomo](https://forum.safesky.app/u/Giacomo)\
**Post date:** [September 12, 2024, 7:02am UTC](https://forum.safesky.app/t/a-member-with-this-email-address-already-exists-try-a-different-email/1787/3 "2024-09-12T07:02:15Z")

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Hi Vincent

Hereby a screenshot:

 ![image.png](https://europe1.discourse-cdn.com/flex017/uploads/safesky/original/1X/a8ae317b3ccaa09a2fe89a5acdfc5258238d20f2.png)

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**Author:** ![Vincent](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.safesky.app/vincent/32/367_2.png) [@Vincent](https://forum.safesky.app/u/Vincent)\
**Post date:** [September 12, 2024, 8:49am UTC](https://forum.safesky.app/t/a-member-with-this-email-address-already-exists-try-a-different-email/1787/4 "2024-09-12T08:49:47Z")

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Thank you for your screenshot.

So this is the registration page, you should click on “Already a member? **Log In** ” right under the logo and **Sign Up** title.

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**Author:** ![Giacomo](https://avatars.discourse-cdn.com/v4/letter/g/f17d59/32.png) [@Giacomo](https://forum.safesky.app/u/Giacomo)\
**Post date:** [September 12, 2024, 5:20pm UTC](https://forum.safesky.app/t/a-member-with-this-email-address-already-exists-try-a-different-email/1787/5 "2024-09-12T17:20:49Z")

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yes but it stays greyed out, clicking on it is useless

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**Author:** ![Vincent](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.safesky.app/vincent/32/367_2.png) [@Vincent](https://forum.safesky.app/u/Vincent)\
**Post date:** [September 12, 2024, 5:37pm UTC](https://forum.safesky.app/t/a-member-with-this-email-address-already-exists-try-a-different-email/1787/6 "2024-09-12T17:37:38Z")

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Oh, definitely a bug. Thanks for your feedback!

For now, you can click on the text right before the “Submit” button at the bottom: “ **If you are having…** ”

Sorry for the inconvenience.

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**Author:** ![Giacomo](https://avatars.discourse-cdn.com/v4/letter/g/f17d59/32.png) [@Giacomo](https://forum.safesky.app/u/Giacomo)\
**Post date:** [September 17, 2024, 2:46pm UTC](https://forum.safesky.app/t/a-member-with-this-email-address-already-exists-try-a-different-email/1787/7 "2024-09-17T14:46:13Z")

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This worked, many thanks for your help 🙂